Description
- Part I The Context for Health Care Communications in an Evolving Health Care System
- Chapter 1 Evolution of Health Care Delivery and Implications for Health Providers
- Chapter 2 Technological Advances Have Changed the Way Health Professionals and Patients Communicate
- Chapter 3 Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
- Part II Foundations for Understanding Communications in Health Care
- Chapter 4 Principles of Human Communication
- Chapter 5 The Nature of Therapeutic Communications
- Chapter 6 Cultural Similarities and Differences and Communication
- Part III Critical Competencies in Therapeutic Communications
- Chapter 7 The Pervasive Role of Empathy, Confirmation, and Compassion
- Chapter 8 Communications That Contribute to Trust and Mistrust of Providers
- Chapter 9 The Art and Skillful Use of Questions
- Chapter 10 Therapeutic Use of Silence and Pauses
- Chapter 11 The Impact of Self-Disclosures
- Chapter 12 The Proper Placement of Advisement
- Chapter 13 Reflections and Interpretations
- Chapter 14 The Judicious Use of Confrontations, Orders, and Commands
- Part IV Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
- Chapter 15 Communicating with Patients with Low Health Literacy
- Chapter 16 Communicating with Patients Who Have Chronic and/or Life Threatening Illness
- Chapter 17 Communicating with Patients and Families in Crisis
- Chapter 18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
- Part V Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
- Chapter 19 Communications Within and Across Health Care Provider Groups
- Chapter 20 Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
- Chapter 21 Family Dynamics and Communications with Patients’ Significant Others
- Part VI Ethics and Communications in Health Care
- Chapter 22 Patient’s Rights to Informed Choice and Consent in Health Care Decision Making
- Chapter 23 The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
- Part VII Transforming Health Care through Changing Patient Behaviors and Systems of Care
- Chapter 24 Transforming Health Care through Changing Patient Behaviors and Systems of Care
- Chapter 25 Altering Systems of Care to Enhance Health Care Communications
- Part VIII Evidence Supports the Importance of Effective Communications
- Chapter 26 Bringing Health Provider Communication to the Patient, Not Patient to Provider
- Chapter 27 Communications to Promote Behavior Change
- Chapter 28 Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
- Chapter 29 Communications for Advance Care Planning
