Test Bank For Business Communication, 13th Edition By Kitty Locker

Description

Part One: The Building Blocks of Effective Messages

Chapter 1: Succeeding in Business Communication

Chapter 2: Using Goodwill for Effective Communication

 

Part Two: The Communication Process

Chapter 3: Researching and Evaluating Source Material

Chapter 4: Planning, Composing, and Revising

Chapter 5: Communicating across Cultures

Chapter 6: Working and Writing in Teams

 

Part Three: Design of Communication

Chapter 7: Designing Documents

Chapter 8: Creating Effective Visuals

 

Part Four: Basic Business Messages

Chapter 9: Crafting Informative and Positive Messages

Chapter 10: Crafting Negative Messages

Chapter 11: Crafting Persuasive Messages

 

Part Five: Common Genres

Chapter 12: Developing Proposals

Chapter 13: Writing Reports

Chapter 14: Making Oral Presentations

 

Part Six: The Job Hunt

Chapter 15: Developing Job Application Materials

Chapter 16: Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

 

Appendices

1. A: Formatting Letters and Email Messages

B: Writing Correctly