Instructor Manual For Communication Skills for the Health Care Professional Third Edition Gwen van Servellen

Description

• Part  I  The Context for Health Care Communications in an Evolving Health Care System
• Chapter  1  Evolution of Health Care Delivery and Implications for Health Providers
• Chapter  2  Technological Advances Have Changed the Way Health Professionals and Patients Communicate
• Chapter  3  Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
• Part  II  Foundations for Understanding Communications in Health Care
• Chapter  4  Principles of Human Communication
• Chapter  5  The Nature of Therapeutic Communications
• Chapter  6  Cultural Similarities and Differences and Communication
• Part  III  Critical Competencies in Therapeutic Communications
• Chapter  7  The Pervasive Role of Empathy, Confirmation, and Compassion
• Chapter  8  Communications That Contribute to Trust and Mistrust of Providers
• Chapter  9  The Art and Skillful Use of Questions
• Chapter  10  Therapeutic Use of Silence and Pauses
• Chapter  11  The Impact of Self-Disclosures
• Chapter  12  The Proper Placement of Advisement
• Chapter  13  Reflections and Interpretations
• Chapter  14  The Judicious Use of Confrontations, Orders, and Commands
• Part  IV  Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
• Chapter  15  Communicating with Patients with Low Health Literacy
• Chapter  16  Communicating with Patients Who Have Chronic and/or Life Threatening Illness
• Chapter  17  Communicating with Patients and Families in Crisis
• Chapter  18  Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
• Part  V  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
• Chapter  19  Communications Within and Across Health Care Provider Groups
• Chapter  20  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
• Chapter  21  Family Dynamics and Communications with Patients’ Significant Others
• Part  VI  Ethics and Communications in Health Care
• Chapter  22  Patient’s Rights to Informed Choice and Consent in Health Care Decision Making
• Chapter  23  The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
• Part  VII  Transforming Health Care through Changing Patient Behaviors and Systems of Care
• Chapter  24  Transforming Health Care through Changing Patient Behaviors and Systems of Care
• Chapter  25  Altering Systems of Care to Enhance Health Care Communications
• Part  VIII  Evidence Supports the Importance of Effective Communications
• Chapter  26  Bringing Health Provider Communication to the Patient, Not Patient to Provider
• Chapter  27  Communications to Promote Behavior Change
• Chapter  28  Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
• Chapter  29  Communications for Advance Care Planning